Refund Policy

Return & Refund Policy

We want your magical experience with OnlyLolita to be perfect. ✨

1. Eligibility for Return & Refund

You may request a return or refund under the following conditions:

  • Wrong item received.
  • Item damaged during transit.
  • Significant quality issues.
  • Change of mind (Item must be in resellable condition).

2. Return Window

Requests must be made within 30 days from the delivery date.

Important: Please contact us before sending any returns. Unauthorized returns may not be accepted or processed in time.

3. How to Start a Return

Please email our customer support at ajeqoquc717@gmail.com with your order number and clear photos or videos of the issue.

4. Return Address

Please contact customer service for the detailed return address.

Need Assistance?

Our 24-hour service team is always here to provide exceptional support for every customer.